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Residential Long Care Services

The CSSS des Collines offers residential services for persons who, by reason of loss of functional or psychosocial autonomy, can no longer live in their homes despite the support of family and friends. Here is a brief description of these services:

1. Institutional residential care:
A residential centre of 32 permanent and 2 temporary beds is located in Masham. There is also a special 10-bed unit for adults suffering from cognitive problems. For the moment, these 10 beds are located in the hospital. In addition to lodging, these institutions offer nursing care, assistance, support and supervision, as well as living environment, psychosocial, pharmaceutical, medical and rehabilitative services.

2. Non-institutional residential care:
The CSSS des Collines offers two types of residential services for persons who can no longer live at home but who require a less intensive level of services than that provided in residential and long-term care centres. Two types of residence are available, depending on the needs of the persons in question, i.e., family-type resources (FTR) and intermediate resources (IR). These IRs and FTRs are attached to a public health institution. They provide residential services to adults who are registered for these services, in order to provide them with a living environment adapted to their needs. They offer them the support and assistance services required by their condition, or enable them to enjoy living conditions similar to those of a natural environment.

The Manoir de Wakefield is a private residential residence which, through a service contract, reserves 10 residential places for our clientele suffering heavy autonomy loss. This is an interesting example of partnership between the public and private sectors.

For more information please contact Mrs Elise Boisvert, head of residential nursing care unit at 819-459-1112 (6233) or by e-mail at,

Service Quality in CHSLD

Document available in French only -

Quality evaluation visits are a way to ensure the quality of the services offered and the physical environment in the CHSLD. The CSSS des Collines welcomed government officials for an evaluation of the living quality at the Centre d’hébergement des Collines on September 23, 2013 and the Hôpital Mémorial de Wakefield residence on September 24, 2013.

The reports on the quality of life evaluation and the improvement plans are now available on our Publications and on the web site of the Agence de la santé et des services sociaux de l'Outaouais, by clicking on the following link: